Privacy Policy

Booked Showing provides lead generation, lead qualification, appointment setting, CRM support, virtual assistance, and related business-support services for real estate professionals, lenders, developers, brokers, and related businesses.

We handle personal information in two capacities. When we collect information about our own website visitors and Clients, we act as a “controller” of that information. When we process leads, contacts, and consumer information on behalf of a Client to deliver the Services, we act as a “processor” or service provider, and that processing is directed by, and subject to the privacy practices of, the relevant Client. If you were contacted on behalf of a Client and wish to exercise privacy rights regarding that Client’s data, we will refer your request to that Client and assist as required by law.

Information you provide to us.

• Contact details such as name, email address, phone number, company, and role.
• Account registration and login information.
• Information you submit through forms, requests, or communications with us.
• Billing information processed through our third-party payment processors (we do not store full card numbers).
• Any Client materials, contact lists, or lead data a Client provides to us for the Services.

Information collected automatically.

• Device and usage data such as IP address, browser type, pages viewed, and referring URLs.
• Cookies and similar tracking technologies (see “Cookies and Tracking” below).
• Call and message metadata, and, where permitted by law, call recordings (see “Calls and Text Messages”).

Information from other sources.

• Lead and prospect information provided by Clients or obtained from lead-generation sources and public records.
• Information from CRMs, marketing platforms, and analytics providers we use to deliver the Services.

We use personal information to:

• Provide, operate, maintain, and improve the Website and Services.
• Set appointments, qualify and follow up with leads, and perform the Services requested by Clients.
• Create and manage accounts and process payments.
• Communicate with you about your account, transactions, and service updates.
• Send marketing communications where permitted, from which you may opt out at any time.
• Monitor, secure, and troubleshoot the Website and Services, and detect and prevent fraud or abuse.
• Comply with legal obligations and enforce our Terms and agreements.

If you provide your phone number or consent to be contacted, we may contact you, or contact prospects on a Client’s behalf, by telephone call and SMS/text message, subject to applicable law, including the Telephone Consumer Protection Act (TCPA), the Florida Telephone Solicitation Act (Fla. Stat. § 501.059), and applicable messaging requirements.

SMS program details.

• Message frequency varies. Message and data rates may apply.
• Reply STOP to opt out of texts at any time; reply HELP for help.
• Carriers are not liable for delayed or undelivered messages.
• Consent to receive texts is not a condition of any purchase.

Call recording.

Calls may be monitored or recorded for quality, training, and compliance. Florida is an all-party consent state for recording under Fla. Stat. Chapter 934, and we handle any recording in accordance with applicable law.

We do not sell personal information for money. We may share personal information as follows:

• Service providers: vendors that host our systems, process payments, send communications, and provide CRM, analytics, and telephony services, under contracts that limit their use of the information.
• Clients: where we perform Services for a Client, we share relevant leads, appointments, and results with that Client.
• Legal and safety: when required by law, subpoena, or legal process, or to protect the rights, property, or safety of Booked Showing, our users, or others.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets.
• With your direction or consent: when you ask us to share information or otherwise consent.

As stated above, mobile opt-in and text-messaging consent information is not shared with third parties for their own marketing purposes.

We and our providers use cookies, pixels, and similar technologies to operate the Website, remember preferences, measure performance, and support marketing. You can manage cookies through your browser settings, and where required we will present a cookie banner so you can decline non-essential cookies. Some features may not function properly if cookies are disabled. We honor recognized opt-out preference signals where required by law.

We retain personal information for as long as necessary to provide the Services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and the purpose for which it is held. When information is no longer needed, we take reasonable steps to delete or de-identify it. Client data processed on a Client’s behalf is retained and deleted in accordance with our agreement with that Client.

We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, and disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

In the event of a confirmed security breach involving personal information, we will notify affected individuals and Clients, and any regulators, as required by applicable law, including Florida’s Information Protection Act (Fla. Stat. § 501.171), without undue delay.

Marketing and communications.

You may opt out of marketing emails using the unsubscribe link, and opt out of texts by replying STOP. Transactional and service messages necessary to administer your account may continue.

Access and deletion.

Depending on your state of residence, you may have the right to request access to, correction of, deletion of, or a copy of the personal information we hold about you, and to opt out of certain processing. To exercise these rights, contact us at support@bookedshowing.com. We will verify your request and respond as required by applicable law, and we will not discriminate against you for exercising your rights.

Requests about a Client’s data.

If your request concerns information we process on behalf of a Client, we will forward your request to that Client and assist them as required by law.

The Website and Services may link to or integrate with third-party websites, CRMs, dialers, and messaging or payment platforms. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review their privacy policies.

The Website and Services are intended for business and professional use and are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us so we can delete it.

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last Updated” date above and, where appropriate, provide additional notice. Your continued use of the Website or Services after changes take effect constitutes acceptance of the revised Policy.

1. We use SMS to confirm appointments, send reminders, and notify clients of schedule updates or important changes.
2. You can cancel the SMS service at any time. Just text "STOP". After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance, or you can get help directly at support@bookedshowing.com.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy above on this page.

If you have questions or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Booked Showing
• Email: support@bookedshowing.com
• Website: www.bookedshowing.com